Frequently Asked Questions

Please read our FAQ before sending us a message.

Who are we?

We are a factory only focus on cushions.
We have been engaged in the development and producing of cushions for more than ten years.
We integrate production and design.
Many of our styles are unique in the market and new designs come out every few months.

Which shipping method will be taken?

Usually, we ship goods by commercial express such TNT, FEDEX, UPS, etc.
If weight of goods≤2 kg, we will ship goods by Post or ePacket.

How long will delivery take?

We ship our products to you as quickly as possible.
We aim to ship goods within 3-5 business days if ≤100pcs.
If 100-400pcs,4-7 business days.
If 400-1000pcs,about 7 business days.
Shipping takes 7-9 business days if goods shipped by TNT, FEDEX, UPS(or similar)
If shipped by Post or ePacket,delivery time varies from different on countries.
Normally takes 10-20 busniness days.
Once your order has been shipped, we’ll send you tracking number so you can check tracking update of your order.

Return

Our goods are strictly inspected before shipment
If you find any damage during delivery, please contact us as soon as possible and show us photos.
We will send replacements for free

Send us an email

    We are very happy to receive your information about our customer service and products. Your comments and suggestions will be greatly appreciated.